Terms and Conditions
For your safety and that of our technicians, all vehicles are sanitized, technicians have been vaccinated and person to person contact is kept at a minimal.
We offer a free delivery service for orders with a value of more than R5000 and falls within a 100km radius from our premises as stated hereunder:-
Head Office:
Unit 7 Turf Industrial Park, Turf Road, Anderbolt, Boksburg, Gauteng, RSA.
Cape Town:
Unit B3a, Spearhead Business Park, cnr Freedom Way & Montague Drive, Montague Gardens. Cape Town. RSA.
Clients have the option to “Click & Collect” at their convenience from our premises as stated above.
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We can arrange a reliable transporter or delivery should a client’s preferred point of delivery or site fall out of the 100km radius as stated above.
Should clients fall in an area that exceeds our free delivery radius, then we can quote for and reach a mutual agreement to ensure that the order is received timeously by the client.
Our policy is valid for a period of 7calendar days from the date of the purchase. If you receive your order and are not satisfied because of a manufacturing defect you can return the product for an exchange or a refund if agreed upon.
If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements:
The following criteria must be met to qualify for a refund:
Product is defective from point of manufacture
Product must not be damaged ad be in a resalable condition
The original packaging must be intact
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right to charge you for the shipping and any difference in price and or handling charges.
Should a client be quoted and same is accepted by way of an Official
Shipping items
In order to return an order, you must contact us first and obtain and include a Goods Return Note (GRN) Returns will not be accepted without a valid Good Return Authorization.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may charge for the shipping and any price difference or additional costs.
Incorrect Orders
Should you by any chance order an incorrect product we will gladly exchange the product or refund you. Shipping charges will be for your own account as the error was not caused by THE COOL GUYS. Should you over-shop (for instance buy 20 items and you only need 2), we will also refund you for the returned items. Shipping charges will be for your own account as the error was not caused by THE COOL GUYS. but the purchaser.
Refund requirements
The following criteria must be met to qualify for a refund:
Product must not be damaged
Product must be in a resalable condition
Product must be in its original package and unopened
You must accept to pay the shipping charges
In order to ensure the above criteria has been met, all returns will be inspected.
If the product does not meet the listed criteria, we reserve the right not to issue a refund.
PayJustNow Transactions
The repayment to PayJustNow is INTEREST FREE by way of 3 Payments of the total purchase price as reflected on the check-out order and is reflected as the total on the order generated online. The repayment Terms & Conditions applicable to all PayJustNow orders are according to the Terms & Conditions as reflected on the repayment agreement with PayJustNow as PayJustNow is a third party service provider.
Contacting us
If you have any questions about these Terms & Conditions, please contact us.
Email address: info@thecoolguys.co.za
Telephone number: 084 8080 888